Platform governance
Terms of Service
Core contractual terms for use of the KeynoVet SaaS platform, owner portal, clinic tools, and services marketplace.
Open policyKeynoVet platform policies
These policies apply to KeynoVet, including `keynovet.com` and `services.keynovet.com`. They cover payments, refunds, privacy, fraud prevention, delivery, jurisdiction, and the operational rules required for a multi-tenant SaaS and marketplace platform.
Platform governance
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Platform governance
Platform governance
Acceptable Use Policy
Rules for lawful, safe, and responsible use of the multi-tenant KeynoVet platform by clinics, pet owners, and service providers.
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Platform governance
Age Restrictions and Jurisdiction Policy
Who can use KeynoVet, age and authority requirements, and how access may be limited by jurisdiction or local law.
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Payments and risk
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Payments and risk
Payments and risk
Customer Due Diligence (CDD) Policy
How KeynoVet verifies accounts, businesses, transactions, and activity to reduce fraud and satisfy payment-provider obligations.
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Payments and risk
Chargeback Management Policy
How payment disputes are reviewed, documented, contested when appropriate, and tracked for operational improvement.
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Payments and risk
Fraud Prevention and Transaction Security Policy
The safeguards, monitoring, verification, and response controls used to prevent payment abuse and suspicious activity.
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Payments and risk
Risk Monitoring and Transaction Oversight Policy
The transaction monitoring, account review, escalation, and risk tooling used to protect the platform and its payment flows.
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Security and privacy
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Security and privacy
Security and privacy
Website Security and SSL/TLS Protection Policy
How encrypted transport, secure hosting, and platform security controls help protect accounts, transactions, and data in transit.
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Security and privacy
Privacy Policy
How personal data is collected, used, shared, secured, retained, and managed across the KeynoVet platform.
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Security and privacy
Cookie Policy
How cookies and similar technologies support sessions, analytics, security, and platform performance.
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Commercial terms
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Commercial terms
Commercial terms
Delivery Policy
How digital services, subscriptions, onboarding, marketplace access, and implementation deliverables are fulfilled electronically.
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Commercial terms
Refunds and Cancellation Policy
The cancellation, refund, milestone, subscription, and dispute handling rules for digital services and platform purchases.
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