Platform scope: KeynoVet is a platform operated by Keynoverse FZC (KeynoTech). These policies apply to keynovet.com, services.keynovet.com, and the related product experiences made available through the KeynoVet platform.
Introduction
KeynoVet is committed to protecting the privacy and security of personal information collected from customers, website visitors, and users of our services. This Privacy Policy explains how we collect, use, store, and protect personal data when individuals interact with our website, products, and services.
By accessing or using the KeynoVet website or services, users acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect
KeynoVet may collect various types of information to provide and improve our services. This information may include:
2.1 Personal Information
When users interact with our website or purchase services, we may collect personal information such as:
- Full name
- Email address
- Phone number
- Company name
- Billing address
- Payment details (processed through secure payment providers)
2.2 Account Information
For users accessing our SaaS platforms or digital services, we may collect account-related information including:
- Login credentials
- Account preferences
- Service usage information
2.3 Technical Information
When users visit our website or use our digital platforms, certain technical data may be collected automatically, including:
IP address Browser type Device information Operating system Pages visited and time spent on the website This information helps us improve website functionality and user experience.
How We Use Information
The information collected by KeynoVet may be used for the following purposes:
To provide and deliver our services To process payments and transactions To create and manage user accounts To communicate with customers regarding services or support requests To improve website performance and service functionality To send important updates or service notifications To comply with legal and regulatory obligations KeynoVet does not sell personal data to third parties.
Payment Information
Payments made through the KeynoVet website are processed through secure third-party payment gateways. KeynoVet does not store sensitive payment card information such as full credit card numbers.
Payment processors handle financial data in accordance with industry security standards.
Data Sharing and Disclosure
KeynoVet may share limited customer information with trusted third parties when necessary to operate our services. These may include:
Payment processing providers Cloud hosting providers IT infrastructure and security providers Professional service providers assisting with operations These third parties are required to maintain appropriate confidentiality and security measures.
KeynoVet may also disclose information if required by law, legal process, or government authorities.
Data Security
KeynoVet implements appropriate technical and organizational measures to protect personal data from unauthorized access, misuse, loss, or disclosure.
Security measures may include:
Secure servers and cloud infrastructure Data encryption where applicable Access control and authentication mechanisms Regular monitoring of systems and infrastructure While we take reasonable steps to protect user data, no method of transmission over the internet can be guaranteed to be completely secure.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and analyze website traffic.
Cookies may be used to:
Remember user preferences Improve website functionality Analyze visitor behavior Enhance service performance Users may choose to disable cookies through their browser settings, although this may affect certain website features.
Data Retention
KeynoVet retains personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:
Providing services to customers Meeting legal and regulatory obligations Resolving disputes and enforcing agreements When personal data is no longer required, it is securely deleted or anonymized.
User Rights
Depending on applicable laws, users may have certain rights regarding their personal information, including the right to:
Request access to their personal data Request correction of inaccurate information Request deletion of personal data where applicable Withdraw consent for certain data processing activities Requests related to personal data may be submitted through the contact information provided below.
Third-Party Links
The KeynoVet website may contain links to third-party websites or services. KeynoVet is not responsible for the privacy practices or content of those external websites.
Users are encouraged to review the privacy policies of third-party websites they visit.
Updates to This Privacy Policy
KeynoVet reserves the right to update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
Updated versions will be posted on our website with the revised effective date.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us:
KeynoVet
Email: support@keynovet.com
Operator: Keynoverse FZC (KeynoTech)
Support: support@keynovet.com
Effective date: April 20, 2026